What's Inside › Trust Promise

The Kinspire Trust Promise

Trust comes before everything.

You share the hardest parts of your family's life with us. That's a responsibility we take seriously. Your family's story is protected, de-identified before it reaches any AI partner, never sold, never used to train public AI, and deleted when you ask.

This is our promise, in plain English, signed by our CEO.

Our promise to your family

  • We only collect what helps us help you
  • De-identified before any AI partner
  • Never sold
  • Never used to train public AI
  • Deleted when you ask
  • Clear limits on what Dawn is, and isn't
  • A real person you can always reach
Rob SeigelRob Seigel, PhD · Co-Founder & CEO, Kinspire

A note from our CEO

Before we ask you to trust Dawn with your family's story, here's what you can count on from us.

When we rebuilt Kinspire, we made a simple choice: AI for the work, people for the connection. Dawn does the gathering, organizing and building. Our Developmental Experts are there for the moments that need a human.

None of that works without trust. Families tell us about meltdowns, diagnoses, hard nights and their own exhaustion. That story belongs to you. We protect it, we strip identifying details out before it reaches any AI partner, we never sell it, and we never use it to train public AI. If you want it gone, it's gone.

We also want to be clear about what Dawn is. She's a tool, a very good one. She isn't a therapist, she isn't a diagnosis, and she isn't a friend. The relationships belong to people.

I'm putting my name on this promise because it's the foundation of everything we do.

Rob Seigel, PhD, Co-Founder and CEO of Kinspire
Rob SeigelRob Seigel, PhD · Co-Founder & CEO

The promise

Seven commitments we make to every family

  1. 1

    We only collect what helps us help you

    Everything we ask has a purpose: making strategies, articles and insights that fit your family. If it doesn't help, we don't need it.

  2. 2

    De-identified before any AI partner

    We remove identifying details from everything you share before it reaches any AI partner. Use the nicknames you use at home, and your child's real name stays with us.

  3. 3

    Never sold

    We don't sell your family's information. Not to advertisers, not to data brokers, not to anyone.

  4. 4

    Never used to train public AI

    Your family's story is never used to train public AI models.

  5. 5

    Deleted when you ask

    Email privacy@kinspireapp.com and it's gone.

  6. 6

    Private and protected

    Built to HIPAA privacy standards, encrypted and visible only to your family. Support group and office hours recordings stay private to the parents who attended.

  7. 7

    Clear limits, and a real person

    We're honest about what Dawn can and can't do, and there's always a named person on our team you can reach.

What we collect and why

No fine print. Just the facts.

What you shareWhy we use itWho can see it
Your account detailsTo set up and run your account, and reach you the way you prefer.You and our team, when helping you
Clinical Consultation and Family Profile answersTo understand your child, you and your home, so everything we make fits your family.Your family
Daily reflections and trackersTo give you morning guidance and spot patterns over time.Your family
Updates and feedback you give DawnTo adjust your strategies, articles and insights.Your family
Your 1:1 session recordingsSo you can rewatch, reread and share your coaching.Your family, your expert and anyone you choose to share with
Group session recordingsSo parents who were there can revisit the conversation.Only the parents who attended live
Help & feedback messagesTo answer your question and improve Kinspire.Our customer care team

For full details, see our Privacy Policy.

Where your data goes

Follow one detail from you to your plan

  1. 1 · You share it

    A detail about your day

    Through a check-in, a tracker or your profile.

    “Liv Morgan melted down at Maple Elementary drop-off.”

  2. 2 · We protect it

    Stored securely

    Encrypted, built to HIPAA privacy standards and visible only to your family.

  3. 3 · We de-identify it

    Identifying details removed

    Before anything reaches an AI partner.

    Liv Morgan → “Bug” · Maple Elementary → “school”

  4. 4 · Back to you

    Your plan, made for you

    Dawn builds your strategy, and your real details come back only to you.

  • Never sold
  • Never trains public AI
  • Never shared without you

Illustrative example.

What we believe

AI for the work. People for the connection.

Most AI products are designed to keep you talking for as long as possible. We designed Dawn to get you what you need and send you back to your life. That's why you don't chat with Dawn. You check in with her.

  1. 1

    You don't need another relationship to manage

    You already have a child, a family and a care team. Dawn is a tool that saves you time, not a new relationship that takes it.

  2. 2

    The right questions, asked for you

    Structured check-ins ask what our clinicians would ask, so you don't have to know what matters. Just answer what happened.

  3. 3

    Answers you can use, not a wall of text

    You get clear strategy steps, article series and insights, not a paragraph you have to turn into a plan.

  4. 4

    Emotional support is a human job

    So we staff it with humans: Developmental Experts and parents who get it, in live group sessions and 1:1 time.

“We'd rather you feel close to your child, your community and our experts than to our software.”
Rob Seigel, PhD · Co-Founder & CEO

Clear limits

What Dawn is, and what she isn't

The limits we hold ourselves to.

Dawn is

  • A tool that does the workCollecting, organizing, spotting patterns and building strategies, articles and insights made for your family.
  • Structured by designYou tell her what happened, how a strategy went and what to change, through simple check-ins, not open-ended chat.
  • Grounded in Precision Parenting™Built on our clinical approach from occupational therapy and neuropsychology.
What happened?Cried at the classroom door again.
How did the strategy go?Got out of the car calmly.
What should change?Need something for the door.

Dawn isn't

  • A chat companion or a friendWe don't want families to form an emotional bond with software. Connection belongs to people.
  • A diagnosisShe explains patterns. She doesn't diagnose.
  • TherapyKinspire is parent coaching and education.
  • A replacement for your care teamShe complements the professionals in your child's life.
  • For emergenciesIf anyone is in danger, call 911. For a mental health crisis, call or text 988.

You're in control

Your family's story, your call

  • Use nicknames

    Add the names you use at home so real names stay private from AI partners.

  • Update your profile

    Review and change what's in your Family Profile anytime.

  • Share only what you choose

    Nothing leaves your account unless you share it, one resource at a time.

  • Delete anytime

    Email privacy@kinspireapp.com and your data is deleted.

A real person, always

Questions? Talk to a human.

Jennifer Mingucci
Jennifer MingucciReads every Get Help message

Tap the ? in the app for anything, including privacy questions. A real person will be in touch within 24 hours.

About Get Help →
Privacy requestsQuestions or deletion requests
privacy@kinspireapp.com

FAQ

Questions about trust and privacy

Do you sell my family's data?

No. Never.

Is my data used to train AI?

Your family's information is never used to train public AI. It's used only to make Kinspire's support fit your family.

What does "de-identified" mean?

We remove identifying details, like names and places, from what you share before it reaches any AI partner. Using nicknames in your profile adds another layer.

Is Kinspire HIPAA compliant?

Kinspire is built to HIPAA privacy standards. Your information is encrypted and visible only to your family.

Why can't I chat freely with Dawn?

On purpose. Dawn works through structured check-ins, so she asks the right questions and gives you clear, usable answers. Emotional support is a human job, and we staff it with humans in our group and 1:1 sessions.

How do I delete my data?

Email privacy@kinspireapp.com and it's gone.

Support you can trust, from day one

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